We know you’re excited to receive your fairechild garments, so we process orders within two business days. Once shipped, you’ll receive an email confirmation with the tracking number.
fairechild ships worldwide and we offer free delivery in North America on all orders over $250 USD (after discounts, before taxes). Orders in Canada and the US under $250 USD are subject to a flat rate shipping fee, along with international orders.
Please note that customers are responsible for all expenses related to duties and import fees.
RETURNS & EXCHANGES
Your happiness is important to us, so if you’d like to make a return, you have 30 days, following the receipt of your order. As long as the items are unworn with the tags still attached, we can offer a full refund, minus the shipping fee, if applicable.
Please note that customers are responsible for all shipping fees related to returns and exchanges. For returns, we recommend that you choose a shipping method with tracking. Please note that we are not responsible for orders that are damaged or lost in the mail.
To initiate a return or exchange, please email us at firstname.lastname@example.org before sending out your return.
All items that are discounted more than 20% are final sale, so they cannot be returned or exchanged. We’re here to help, so please get in touch with any questions, before making a purchase.
CHANGE / CANCEL
If you’d like to adjust or cancel your order, please contact us within 3 hours of receiving your email confirmation. We’ll do our best to accommodate, but if the order has already shipped, the customer will have to initiate a return at their expense. This does not include final sale items. Please email email@example.com with any questions or concerns.
fairechild products are high quality and we stand behind that. If you receive an order and something appears to be damaged, please leave the tags on and contact us with your order number. An image of the damage would also be helpful, so we can quickly revolve the issue for you.