Shipping and Returns

SHIPPING

Orders are processed within two business days and shipped from our studio in Nova Scotia. Once your order is on its way, you’ll receive tracking information by email.

Please note: We have paused shipping to the United States at this time.

EASY RETURNS & EXCHANGES

We want you to feel confident in your fairechild purchase. Returns and exchanges can be initiated within 7 days of delivery.

Items must be:

  • Unworn and in original condition

  • Returned with all original tags attached

  • Free from damage, marks, odours and signs of wear

ADD FREE RETURNS AT CHECKOUT

For the easiest return experience, add Free Returns by Redo to your order at checkout.

  • If you added Free Returns by Redo, your return shipping is covered

  • If you did not add Free Returns, standard return fees apply

  • All returns and exchanges are processed through Redo

START A RETURN

CANADIAN RETURNS & EXCHANGES

If Free Returns by Redo was not added at checkout:

  • Returns: $20 per item

  • Exchanges: $16 per item

These fees will be deducted from your refund or store credit.

INTERNATIONAL RETURNS

Customers outside Canada are responsible for return shipping costs unless Free Returns by Redo was added at checkout.

Please:

  • Use a tracked shipping service

  • Mark the package as “Returned Goods”

  • Keep your tracking information until your return is complete

Any duties or fees incurred when the package is returned to us will be deducted from your refund.

REFUNDS

Once your return has been received and inspected, your refund will be issued to the original payment method.

Please allow several business days for the refund to appear, depending on your financial institution. Original shipping charges are non-refundable.

FINAL SALE

Items discounted by 20% or more are final sale and cannot be returned or exchanged.

ORDER CHANGES & CANCELLATIONS

Need to make a change? Please contact us within three hours of placing your order.

We’ll do our best to help, but once an order has shipped, it can no longer be changed or cancelled.

DAMAGED OR INCORRECT ITEMS

We stand behind the quality of every fairechild garment.

If your item arrives damaged or you receive the wrong item, please keep the tags attached and contact us with:

  • Your order number

  • A brief description of the issue

  • A clear photo

We’ll make it right as quickly as possible.